Ordering info

Availability

By the Meter Items

International Orders

We deliver orders to most countries over the globe! Product prices on the web-page include Finnish 24% Value Added Tax (VAT). Prices without VAT (VAT 0%) are shown in brackets on the product pages.

EU companies: include your VAT ID when ordering, and we exclude the tax from your order. Prices without VAT (VAT 0%) will be shown at the Checkout when a valid VAT ID of a EU based company located outside Finland has been updated on your customer account.

Customers outside the EU: The Finnish 24% VAT is excluded from your order total as you do not need to pay European tax! When you log onto our site using an account with delivery address to a destination outside European Union prices without VAT (VAT 0%) will be shown at the Checkout.
Outside EU recipients will have to take care of their local customs and tax.

Fabric Samples

Not sure about your choice of products? No problem, we will be happy to mail you free samples. You can order free fabric samples through the web store. You can order samples of up to three different groups totally for free. For more than three sample groups you have to pay for shipping. When samples are included in a bigger order the sample amount is not limited. You can also write us an e-mail with the materials you are interested in (by category).

Payment

Payment can be made online with Debit/Credit/Electron card, cash on delivery inside Finland or as pre-payment with bank transfer (within 5 days after placing in the order). We prefer Debit or Credit card payments. Long-term customers (companies and organizations) can request billing (NET 14). We are a member of the Finnish credit card association Luottokunta. We accept Visa Debit, Visa Credit, Visa Electron and Mastercard through their quick, secure (SSL) and easy to use payment system.

Shipping

Orders will be shipped within few business days after we receive payment unless otherwise noted. Shipping is available with the Finnish Post (all countries exept mainland China), DPD (for many european countries) and MyPack (Finland, Sweden and Denmark).

Very lightweight or bulky items are shipped using volume weight, which is 250 g for 1 liter. Particularly big orders like full fabric rolls etc. may have higher shipping costs. They will be quoted on request.

Note: there are no tracking codes for regular priority or economy letters! For Express letters and packages the tracking code will be provided by e-mail after the order is shipped.

Delivery times

• Finnish Post: Priority letter, Express Letter and Packgages
• DPD Classic
• MyPack is delivered in Finland in about 2 to 4 business days, in Sweden in 2 to 4 business days and in Denmark in 3 to 5 business days after shipping.

Responsibility

Customers Outside EU:

Terms of use

Please see our terms of use regarding ordering from the Shelby web-store.